nnpk Privacy Policy — How We Handle Your Data

Our Commitment to Your Privacy

This Privacy Policy describes how nnpk ("nnpk", "we", "us", "our") collects, uses, stores, shares and protects personal information about users ("you", "your") of the nnpk platform at nnpk.bio. It applies to all interactions with nnpk including account registration, deposits and withdrawals, sports betting, casino gaming, customer support communications, and any promotional activity.

By creating an account or using any part of the nnpk platform you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described here. If you do not agree to this Privacy Policy you must not use the nnpk platform. We recommend that you review this policy periodically as it may be updated from time to time.

Our Privacy Commitments at a Glance

The following cards summarise the key principles that guide how nnpk handles your personal data. Full details are set out in the sections below.

1. Information We Collect

nnpk collects personal information from you in the following categories. We only collect information that is necessary for a specific, legitimate purpose connected to the operation of the platform.

• Registration data: your full name, date of birth, email address, mobile phone number and preferred currency (BDT). This information is required to create and verify your nnpk account.
• Identity verification documents: copies of government-issued photo identification (such as a National ID card or passport) and proof of address, collected as part of our KYC obligations. These are stored securely and are never shared with unauthorised parties.
• Financial transaction data: records of deposits, withdrawals and bet placements including amounts, timestamps, payment method identifiers and transaction reference numbers. Full payment credentials (e.g. mobile wallet PINs) are never stored by nnpk.
• Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, session duration, in-game actions and betting history. This data is collected automatically when you access the platform.
• Communications data: records of emails, live chat transcripts and support ticket exchanges between you and the nnpk customer support team. These records are retained for quality assurance, dispute resolution and regulatory compliance purposes.

2. How We Use Your Information

Personal information collected by nnpk is used exclusively for the following purposes. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.

• Account operation and authentication: verifying your identity at login, maintaining your account balance and preferences, and ensuring only you can access your account.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket and bank transfer, reconciling transactions and detecting payment fraud.
• Regulatory and legal compliance: fulfilling KYC, anti-money-laundering (AML) and responsible gaming obligations, responding to lawful requests from regulatory or law enforcement authorities, and maintaining audit records as required by applicable law.
• Platform improvement and fraud prevention: analysing aggregated usage patterns to improve the platform, detecting and preventing cheating, collusion and the abuse of bonus offers, and identifying suspicious account activity.
• Customer support and communications: responding to your support requests, sending account-related notifications (such as deposit confirmations, withdrawal status updates and security alerts) and, where you have opted in, sending promotional communications about bonuses, new games and seasonal offers.

3. Legal Basis for Processing

nnpk processes your personal data on the following legal bases, depending on the specific purpose for which the data is used:

• Contractual necessity: processing required to fulfil our contractual obligations to you as a registered player — including account management, payment processing and customer support.
• Legal obligation: processing necessary to comply with applicable laws, including KYC identity verification, AML transaction monitoring and responding to lawful regulatory demands.
• Legitimate interests: processing carried out in the legitimate interests of nnpk — such as fraud detection, platform security, abuse prevention and aggregate analytics — where those interests are not overridden by your rights.
• Consent: processing based on your freely given, specific and informed consent — for example, sending you promotional emails about bonuses and new games. You may withdraw this consent at any time by contacting [email protected].

4. Sharing Your Information

nnpk does not sell or rent your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay and bank partners receive the transaction data necessary to process your deposit or withdrawal. These providers are contractually bound to handle your data securely and in accordance with their own published privacy policies.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and other licensed game studios may receive anonymised session identifiers required to deliver game content and verify fair play outcomes. These providers do not receive your name, contact details or financial information.
• Regulatory and law enforcement authorities: nnpk will disclose personal data to competent authorities when required to do so by applicable law, court order or binding regulatory instruction. We will notify you of any such disclosure where legally permitted to do so.
• Service providers acting as data processors: nnpk uses a small number of carefully vetted third-party technology vendors (such as cloud hosting and email delivery services) to operate the platform. These vendors process data only on our documented instructions and are prohibited from using your data for any other purpose.

5. Cookies and Tracking Technologies

nnpk uses cookies and similar tracking technologies to provide a functional, secure and personalised experience on the platform. The following types of cookies are used:

• Strictly necessary cookies: these are required for the platform to function. They manage your login session, maintain your account state and enable secure payment flows. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: these collect aggregated, anonymised data about how users interact with the platform — such as which pages are visited most frequently and how long sessions last. This data helps nnpk improve the user experience. No personally identifiable information is included in analytics data.
• Preference cookies: these remember your platform settings — such as your preferred language and notification preferences — so you do not have to re-enter them on each visit. You can delete preference cookies through your browser settings at any time; doing so will reset your saved preferences.

6. Payment Data and Financial Privacy

All financial transactions on nnpk are processed in Bangladeshi Taka (BDT) via our licensed payment partners: bKash, Nagad, Rocket, Upay and supported banks including BRAC Bank, City Bank, Islami Bank and Sonali Bank. When you make a deposit or request a withdrawal, the transaction is routed through the relevant payment provider's secure infrastructure. nnpk records the transaction amount, timestamp, payment method type and a reference number for each transaction. We do not store your full mobile wallet number, bank account number, card number or any payment PIN or password.

Transaction records are retained for a minimum of five years from the date of the transaction to comply with applicable financial record-keeping and anti-money-laundering regulations. These records are accessible only to authorised nnpk staff and, where legally required, to regulatory or law enforcement authorities.

7. Data Retention

nnpk retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: account registration and identity data is retained for the duration of your account relationship with nnpk and for a minimum of five years following account closure; transaction records are retained for a minimum of five years; communications data (support tickets and chat transcripts) is retained for two years; device and usage logs are retained for up to 12 months.

When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request early deletion of your data, we will action your request to the extent permitted by our legal obligations — data that must be retained under anti-money-laundering or financial record-keeping law cannot be deleted early, but will be quarantined from active use pending its scheduled deletion date.

8. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data that nnpk holds about you. To exercise any of these rights please contact us at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: you may request a copy of the personal data that nnpk holds about you, together with information about how it is used. We will provide this within 30 days of receiving a valid request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete you have the right to request that it be corrected. Where correction is not possible, you may request deletion of the inaccurate data.
• Right to erasure (right to be forgotten): you may request that nnpk delete your personal data. We will comply with this request except where we are required by law to retain the data. Retention obligations under anti-money-laundering and financial record-keeping law take precedence over erasure requests.
• Right to restrict processing: you may request that nnpk restrict the processing of your personal data in certain circumstances — for example while we verify the accuracy of data you have disputed, or while we assess your objection to processing based on legitimate interests.
• Right to withdraw consent: where our processing of your data is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent, email [email protected].

9. Security Measures

nnpk takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to only the data they need, regular security audits and penetration testing, and multi-factor authentication requirements for administrative access to platform systems.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, nnpk will notify affected users without undue delay. You should also take steps to protect your own account — use a strong, unique password, do not share your login credentials, and contact [email protected] immediately if you suspect unauthorised access to your account.

10. Children and Minors

The nnpk platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we discover that personal data has been collected from a person under 21, we will immediately close the relevant account, delete all associated personal data and return any deposited funds to the original payment method. If you believe a person under 21 has registered on nnpk, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

nnpk reserves the right to update this Privacy Policy at any time. When we make material changes we will post the updated policy on this page with a revised "Last updated" date and, where the changes significantly affect your rights, we will notify you by email to the address registered on your account. Your continued use of the nnpk platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data nnpk holds about you, please contact our support team by email at [email protected]. All privacy-related correspondence is handled by staff with specific data-protection responsibilities. We aim to respond to all written privacy enquiries within one Bangladesh Standard Time (BST, UTC+6) business day.